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Your rights

BE FIT OOD ensures the protection of your Consumer rights within the meaning of the Consumer Protection Law. Please get familiar with your rights and carefully chose where to do shopping.

Right to Information about your Partner:

BE FIT OOD is the owner of websites and services located on the befit.bg domain.

BE FIT OOD is a company registered pursuant to the Commerce Law of the Republic of Bulgaria, Bulstat 200734882. The company is a holder of license for operating drugstores with №1015 of 08.12.2009 by virtue of the Law on Medicinal Products in Human Medicine. The BeFit drugstore staff has the required medical education.

Real, Open and Diligent Partner:

The company operates real stores: Addresses of BeFit drugstores. You can see pictures of the drugstores: BeFit Galaxy, BeFit Mladost; Sense of BeFit.

Right to Participate in Free of Charge Events

BE FIT organizes regular events in its drugstores. These are free of charge services, such as professional make-up, cosmetic advice, hair and scalp tests, skin type tests, and many others. You have the right to benefit from these events, without the need to make a purchase in the drugstore. The single condition is to subscribe to the respective drugstore. See a video from such initiative.

Right to Detailed Information about Goods and Services

In this website you will find detailed information about the goods and services we offer. If you need further information, you can contact the consultants (medical specialists) in the closest drugstore, at the price of a regular tariff phone call countrywide on: 0700 10118. The consultant will take the good in hands and will answer your questions. This service is available from9.00 a.m.to9.00 p.m., and on Sunday from10.00 a.m.to8.00 p.m.

Personal Data Related Rights

You have the right to access to your own personal data you have given us. You may review and modify your personal data at any time. Upon request, you may obtain information on whether the personal data you have given are processed or used by BE FIT, and on the purpose of this processing and use.

Right to Safety upon E-payments

Safety on entering and transmission of card information is ensured by means of SSL protocol to crypt the link between our server and the payment website of our service bank (https:// webpage). The use of 3D Secure virtual POS terminal of Raiffeisenbank ensures total safety of payment and card holder’s right observance.

Right to Return

If you are disappointed or unsatisfied with the purchase you have made here, you have the right to refuse one or more of the ordered goods within seven days after the date of delivery and to get your money back. If any good you have received does not correspond to the main characteristics of the good you have ordered, you may exercise your right to return the good within thirty days after the purchase. Please, get familiar with the way you are able to exercise such right in the General Conditions for use of the website.

It is important to know that you do not have the right to return the good if you buy on the internet from unregistered seller, auction pages or site with unclear owner. This right does not apply for foods, drinks, catering, periodicals, copyright products such as music and movies.

Right to Complaint

In case the good has a factory or transport defect, you have the right to complaint. Contact us immediately to proceed with the replacement of the defective good. In case of transport defect, you will need a filled-in protocol signed by the courier.

Right to Praises and Proposals

In case you are satisfied with our services, you are not needed to inform us to this effect – tell this to your friends. If you need to send us praise or to make a proposal how to become even better, we will be grateful if you share this with us on: customer.suport@befit.bg

PROCEDURE FOR PROTECTION OF YOUR RIGHTS

In order to protect your rights to the maximum extent and to offer excellent service, we established procedures for protection of consumer rights. If you have any doubts that we have violated your rights, please proceed as follows:

  1. Contact BeFit drugstores (immediate reply)
    If there is a service error, we will remedy it as fast as possible.
    National consumer’s phone: 0700 10118 (at a regular phone call price)
  2. Contact our headquarters (reply – within a few hours)
    E-mail: customer.suport@befit.bg, tel.: 02 9424 638, fax: 02 9424 637
    Mailing address: city of Sofia, 247 Botevgradsko Shose Blvd., TRANSCAPITAL Logistics Centre, building 2, 1st floor, BE FIT OOD
  3. Contact our owners (reply – within 24 hours)
    If you have complaint against specific employee of BE FIT, or in case you do not receive any reply to your complaint from the BE FIT management, please inform the owners at: bettov@befit.bg

In case BE FIT fails to satisfy your need, you have the right to ask the following supervising authorities in theRepublicofBulgariafor protection:


Consumer Protection Commission

Address: 1000 Sofia, 4A Slaveykov Sq., 3rd, 4th and 6th floor, tel.: 02 / 980 25 24, fax: 02 / 988 42 18, website: www.kzp.bg
Personal Data Protection Commission

Address: city ofSofia, 15 Ivan Evstatiev GeshovSt., tel.: (02) 9153 515, fax: (02) 9153525, website: www.cpdp.bg